Whew! What a weekend!
I am very pleased to have survived Valentine's Day weekend. This was the first year at the Spa that February 14th has fallen on a Saturday. In previous years, we had an increase in spa sessions and rentals spread over the weekends on either side. If you had a session with us, please feel free to email me with feedback.
I know one of the things that will change for next year is that we will require deposits. There was one "no show/no call" on Sunday morning. That was very frustrating as I had put in a reminder call to the couple the day before. I understand that plans made weeks, sometimes months in advance, can more easily go awry. Life gets a bit chaotic and schedules have to be pared down. Please call and I will gladly cancel and reschedule your session. We have a generous policy of asking for a minimum of 6 hours notice to cancel a session without incurring a cancellation fee of $50. However, if something pressing or unavoidable comes up, I will gladly waive the fee if someone takes the time to give as much notice as possible when canceling.
We have decided to implement a new policy for "no shows" that takes into account that sometimes things happen that can't be mitigated or acted upon before a scheduled session. There is a fee of $50 for not showing up that is already on the books. However, if you haven't come into the spa and filled out your new guest paperwork, you don't know that. For the first time you are scheduled, if you do not show or call in a cancellation for that session, the next time you call to schedule, you will be asked to prepay for your session. After your first session, we will gladly revert your status back to that of all our other guests and you will not have to pre-pay after rebuilding trust.
Hopefully this does not seem harsh. I want to be as fair as possible. However, scheduling a block of time at the spa and then not showing up means that there is someone out there that was told they could not schedule with us and missed out on the experience of their choice. Please respect the time of our practitioners, but also think of the faceless people who were told there were no session times available.
Thank you for your understanding and your responsibility.